About the Role
We're looking for an Account Manager to own and grow a portfolio of B2B customers for an AI-powered phone communication platform. You'll sit at the intersection of sales and customer success, driving expansion revenue while ensuring customers get measurable value from the product — playing a key role in shaping how the company scales its account motion.
What You'll Do
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Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
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Run regular review, discovery, and upsell conversations to expand use cases and identify new opportunities.
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Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
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Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.
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Drive successful onboarding and ongoing product adoption to maximize retention.
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Maintain clean CRM records, reliable forecasts, and a healthy pipeline.
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Conduct regular touchpoints and QBRs to proactively surface value and address risks.
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Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans.
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Collect and relay structured customer and market feedback to product and go-to-market teams.
What We're Looking For
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At least 1 year of experience in B2B SaaS sales, account management, or customer success — with a clear track record of driving expansion revenue within existing accounts.
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Proven ability to execute upsells, renewals, and add-ons against commercial targets.
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Strong product and technical understanding, with a genuine affinity for AI/ML technologies; comfortable leading product demos and discussions.
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Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and disciplined pipeline hygiene.
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Structured working style, ownership mindset, and a strong customer-first orientation.
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Native-level German fluency — essential for calls, reviews, and demos.
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Experience in a startup or scale-up environment is a plus.
Compensation & Benefits
OTE €65,000–€95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
Based on-site in Vienna, Austria, with hybrid working possible.
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