About the Role
A fast-growing, Vienna-based AI SaaS startup — building an AI-powered phone assistant platform for SMEs across Europe — is looking for an Account Manager to own and grow a portfolio of existing B2B customers. You'll sit at the intersection of commercial and customer-success activities, turning product value into measurable business impact and predictable expansion revenue.
This is a high-ownership, on-site role (hybrid possible) in a scale-up environment where you'll help shape the account management motion from the ground up. The company has recently closed a significant seed-stage funding round and is growing rapidly.
What You'll Do
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Serve as the primary point of contact for assigned customer accounts across the full customer lifecycle.
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Drive adoption and expand use cases of the AI phone assistant platform to deliver measurable customer impact.
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Run regular reviews, discovery sessions, and upsell conversations with existing customers.
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Analyze customer usage data to surface automation opportunities and demonstrate ROI.
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Own expansion revenue within your portfolio — upgrades, add-ons, and renewals — against monthly and quarterly targets.
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Ensure successful onboarding and ongoing product adoption to maximise retention.
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Collect and relay structured market and customer feedback to Product and GTM teams.
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Maintain clean CRM records, reliable forecasts, and a healthy pipeline.
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Conduct regular touchpoints and QBRs to proactively drive customer success.
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Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans.
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Help define and scale the company's account and expansion playbook as the team grows.
What We're Looking For
Must-haves:
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1+ years of experience in B2B SaaS sales, account management, or customer success, with a clear track record of delivering expansion revenue within existing accounts.
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Proven experience with upselling, renewals, and driving upgrades or add-ons.
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Structured approach to account planning, CRM data hygiene, and revenue forecasting.
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Strong product and technical aptitude, with a genuine affinity for AI/ML technologies — comfortable leading product discussions and demos.
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Native-level German for customer calls, business reviews, and demos.
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Willingness to work on-site in Vienna (hybrid arrangement available).
Nice-to-haves:
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Experience in a startup or scale-up environment.
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Hands-on experience with CRM tools such as Salesforce or HubSpot.
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Prior exposure to AI-powered products or technologies beyond general product knowledge.
Please note: Visa sponsorship is not available for this role.
Compensation & Benefits
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OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience.
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Opportunity to shape a foundational commercial function at a well-funded, fast-scaling AI startup.
Location
Based in Vienna, Austria. The role is primarily on-site with hybrid flexibility. Candidates must be willing to work from the Vienna office.
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