About the Role
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You will be the primary commercial and success partner for your accounts, turning product value into measurable impact and predictable expansion revenue. It is a high-ownership position with real influence over how the account and expansion motion is shaped as the company scales.
What You'll Do
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Serve as the primary contact for assigned customer accounts across the full customer lifecycle.
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Expand customer value by identifying new use cases and growth opportunities within existing accounts.
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Run regular reviews, discovery sessions, and upsell conversations with customers.
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Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
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Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.
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Drive successful onboarding and ongoing product adoption to maximize retention.
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Collect and relay structured customer and market feedback to product and go-to-market teams.
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Maintain a clean CRM, reliable forecasts, and a healthy pipeline at all times.
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Conduct regular touchpoints and quarterly business reviews to proactively support customer success.
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Collaborate with Customer Success, Product, and Marketing for smooth handovers and coordinated account plans.
What We're Looking For
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At least 1 year of experience in B2B SaaS sales, account management, or customer success.
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Proven track record driving upsells, renewals, or expansion revenue within existing accounts.
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Strong product and technical understanding with a clear affinity for AI and machine learning technologies.
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Structured working style, an ownership mindset, and a strong customer-first orientation.
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Native-level German fluency for customer calls, reviews, and demos.
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CRM discipline with experience maintaining clean pipelines and reliable forecasts.
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Startup or scale-up experience is a plus.
Compensation & Benefits
OTE EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
Based on-site in Vienna, Austria, with hybrid work possible.
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