Account Manager

About the role

About the Role A fast-growing, seed-stage European B2B SaaS company building AI-powered phone assistants for businesses is looking for an Account Manager to own and grow a portfolio of existing customers. You'll sit at the intersection of sales and customer success — driving adoption, expansion, and long-term retention while working cross-functionally with Customer Success, Product, and Marketing teams. This is a hybrid-eligible, primarily on-site role based in Vienna, Austria . The company does not offer visa sponsorship. What You'll Do Serve as the primary point of contact for assigned B2B accounts across the full customer lifecycle. Expand the value customers derive from the platform by identifying new use cases and growth opportunities (upgrades, add-ons, renewals). Run regular discovery, review, and upsell conversations — including quarterly business reviews (QBRs). Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. Own expansion revenue targets (monthly and quarterly) within your portfolio. Ensure smooth onboarding and ongoing product adoption to maximise retention. Collect structured customer and market feedback and relay it to Product and GTM teams. Maintain clean CRM records, reliable pipeline forecasts, and healthy account health scores. Collaborate closely with Customer Success, Product, and Marketing to align on account plans and ensure clean handoffs. Help shape and refine the company's account management and expansion motion as the business scales. What We're Looking For Must-haves: 1+ year of experience in B2B SaaS sales, account management, or customer success with a track record of driving expansion revenue within existing accounts. Proven experience in upselling, renewals, and/or growing existing accounts (upgrades, add-ons). Native-level German — you'll conduct calls, demos, and reviews entirely in German. Strong product and technical aptitude with a genuine affinity for AI and ML technologies. Structured approach to account planning, CRM hygiene, and revenue forecasting. Ownership mindset with a proactive, customer-first attitude. Willingness to work on-site in Vienna (hybrid flexibility available). Nice-to-haves: Experience in a startup or scale-up environment. Hands-on experience with CRM tools such as Salesforce or HubSpot. Direct experience working with AI-powered products or technologies. Compensation & Benefits OTE: €65,000 – €95,000 (fixed base salary + uncapped commission), depending on experience. Hybrid working model (primarily on-site in Vienna). A high-impact, early-stage role with significant scope to shape the company's commercial playbook. Location This role is based on-site in Vienna, Austria , with hybrid flexibility. Visa sponsorship is not available — candidates must already have the right to work in Austria.