About the Role
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You'll drive adoption, expansion, and long-term satisfaction — making a direct impact on retention and revenue as the company scales its go-to-market motion.
What You'll Do
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Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
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Run regular review, discovery, and upsell conversations to expand use cases and grow account value.
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Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
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Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.
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Ensure smooth onboarding and sustained product adoption to maximize retention.
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Collect structured market and customer feedback and relay it to Product and GTM teams.
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Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
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Conduct regular touchpoints and QBRs to proactively drive customer success.
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Collaborate cross-functionally with Customer Success, Product, and Marketing for aligned account plans.
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Help shape the company's account management and expansion playbook as the team grows.
What We're Looking For
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At least 1 year of experience in B2B SaaS sales, account management, or customer success — startup or scale-up background is a strong plus.
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Proven track record in upselling, renewals, or driving expansion revenue within existing accounts.
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Strong product and technical acumen with a genuine affinity for AI/ML technologies.
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Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and rigorous pipeline hygiene.
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Structured working style, ownership mindset, and a sharp customer focus.
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Native-level German fluency — comfortable leading calls, reviews, and demos entirely in German.
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Willingness to work on-site in Vienna (hybrid flexibility available).
Compensation & Benefits
OTE €65,000–€95,000 (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
On-site in Vienna, Austria, with hybrid work possible. German-speaking market focus.
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