About the Role
This is a hands-on deployment role at an early-stage AI startup building autonomous agents for enterprise procurement and accounts payable workflows. You'll own the full customer journey from signed contract to confirmed first value — bridging sales, engineering, and customers while building the playbooks that allow the company to scale. This role sits at the centre of product, delivery, and customer success.
What You'll Do
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Own deployments end-to-end: plan timelines, align stakeholders, orchestrate go-lives, and shield engineers from onboarding work.
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Configure and tune AI agents to each customer's procure-to-pay reality, testing against real cases until they perform in production.
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Translate customer requirements into clear integration specs for engineering (ERP, DMS, email infrastructure) and flag risks early.
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Run key user trainings and manage change so customers see measurable value from day one.
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Build support infrastructure — ticketing, escalation paths, partner frameworks — and handle live issues yourself.
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Engage enterprise IT departments during sales cycles in German, addressing security and compliance questions with technical credibility.
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Capture recurring challenges, edge cases, and field feedback and feed them back to product and engineering weekly.
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Run each onboarding as a structured project, balancing parallel deployments, shifting priorities, and competing stakeholders.
What We're Looking For
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2–3 years in consulting or structured implementation, delivering complex projects with senior client stakeholders.
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Hands-on experience configuring, deploying, and tuning AI agents or autonomous systems in production environments.
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Native German proficiency and strong professional English (C1+); comfortable leading technical discussions with IT departments and senior management.
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Experience mapping enterprise business processes (procure-to-pay, order-to-cash, or similar) to system workflows and integration requirements.
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Technical depth in ERP systems, data integration, and enterprise IT infrastructure sufficient to translate requirements into engineering specs.
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Builder mentality: you create playbooks, frameworks, and support infrastructure from scratch in fast-moving environments.
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Proven ability to manage parallel workstreams, shifting priorities, and competing stakeholder demands with structured tracking and risk flagging.
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Daily hands-on experience with AI tools and a clear-eyed understanding of what agents can and can't do in practice.
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Background in supply chain, procurement, or industrial operations is a plus.
Location
On-site in Berlin, Germany. Visa sponsorship is not available.