About the Role
This is a high-ownership role at an early-stage AI company building purpose-built agents for the sea and air freight industry. You'll own the full deployment lifecycle for enterprise customers — from signed contract through production launch, hypercare, and scaled rollout — and the playbooks you build will become the foundation for onboarding many more customers to come.
What You'll Do
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Lead end-to-end deployments for enterprise freight forwarders, managing kickoff, go-live, hypercare, and large-scale rollout phases.
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Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.
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Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product.
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Feed customer insights back to the product team to inform roadmap decisions and improvements.
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Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.
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Drive change management and operator training to turn skeptical users into confident AI champions.
What We're Looking For
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2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments.
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Demonstrated ability to manage end-to-end enterprise deployment lifecycles, including coordinating across multiple stakeholders and delivering on schedule.
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Strong understanding of enterprise software architecture — APIs, databases, and system integrations — plus hands-on troubleshooting experience.
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Proven ability to navigate complex organisations, build trust across diverse stakeholders, and drive consensus.
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Excellent communication skills, with the ability to translate technical concepts clearly for non-technical audiences and produce documentation, playbooks, and training materials.
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Fluency in English; German language proficiency is a strong plus.
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Experience with AI agents, LLMs, or hands-on software development is a valuable asset.
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Prior exposure to logistics, freight forwarding, or supply chain operations is a plus.
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Local work authorisation in Germany required; visa sponsorship is not available.
Location
Berlin, Germany — hybrid. Berlin office preferred, with flexibility on remote days.
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