About the Role
This is a hybrid accounts and product role at a seed-stage AI agent platform serving the hospitality industry. You'll sit at the intersection of customers, sales, and engineering, building and deploying AI agents that automate real customer workflows while feeding product insight back to the team. Roughly 70% of the work is customer-facing, with the remaining 30% focused on product discovery and prioritization.
What You'll Do
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Run customer calls covering onboarding, workflow refinement, quarterly business reviews, and optimization conversations that drive retention and upsell.
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Build and deploy AI agents to solve customer workflows, using AI coding assistants to scope and prototype solutions.
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Identify patterns across customer requests and distill them into prioritized feature work for engineering.
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Collaborate with engineering to unblock agents that hit limitations or scope new platform capabilities.
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Automate repetitive internal work continuously, improving your own efficiency over time.
What We're Looking For
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3+ years in product management, operations, or a customer-facing technical role delivering solutions for customers.
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Demonstrated experience building automations or workflows using RPA, no-code platforms, scripting, or similar tools.
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Familiarity with no-code workflow platforms such as Zapier, Make, n8n, or similar.
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Experience using AI coding assistants to prototype or build solutions.
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Ability to scope technical requirements and translate customer needs into implementable specifications.
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Strong customer relationship skills, including conducting onboarding, support, or business review calls.
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Systems-oriented mindset with comfort in ambiguous, fast-moving environments.
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Experience working with non-technical or business-focused customers to understand their operational workflows is a plus.
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Background in hospitality, travel, or customer service industries is a plus.
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Must be authorized to work in the US; visa sponsorship is not available.
Compensation & Benefits
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Base salary: $120,000 to $210,000 annually
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Equity: 0.15% to 0.60%
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Comprehensive health insurance and 401(k) match
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No visa sponsorship available
Location
On-site in San Francisco, CA.
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