About the Role
This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM. You'll own the community end-to-end — building and operating the full funnel from new user to passionate evangelist — and serve as the critical bridge between the community and cross-functional product, R&D, and hardware teams.
What You'll Do
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Build and nurture an active community across Discord, X, Reddit, and other emerging platforms where users naturally gather.
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Design and test the concrete mechanics — recognition systems, referral programs, early access tiers — that convert power users into active advocates.
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Mobilize the community at high-impact moments such as product launches, user research initiatives, and marketing campaigns.
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Gather rich community feedback and translate it into actionable product signal for the roadmap.
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Coordinate in-person events and experiences that deepen community bonds.
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Work across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into product development.
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Define scope and make independent operational decisions — there is no pre-built playbook.
What We're Looking For
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2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
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Proven ability to design and test community mechanics that turn power users into active advocates — not just hope it happens organically.
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Experience mobilizing communities for specific campaigns or moments and coordinating effectively with Growth, Marketing, and Product teams.
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Hands-on platform management experience across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.
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Comfortable making independent calls, resolving community issues, and operating without existing playbooks or frameworks.
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Track record of converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.
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Experience working across distributed or cross-timezone teams, particularly coordinating feedback loops between community and product development.
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Experience coordinating in-person events or activations is a plus.
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Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.
Compensation & Benefits
Salary range: $150,000 – $180,000 USD annually. Visa sponsorship is not available for this role.
Location
Hybrid (3 days per week in office) in the San Francisco Bay Area, California.