About the Role
This is a hands-on community leadership role at an early-stage ambient AI startup, reporting directly to the General Manager. You will own the community end-to-end, building the full conversion funnel from new user to passionate evangelist, and acting as the critical bridge between engaged users and a cross-functional product and hardware team.
What You'll Do
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Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
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Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
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Mobilize the community at high-impact moments including product launches, user research initiatives, and marketing campaigns.
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Gather rich feedback from community conversations and translate it into actionable product signal for R&D and product teams.
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Coordinate in-person events and experiences that deepen community bonds and brand affinity.
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Collaborate across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.
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Define scope and make independent operational calls in a role without a pre-built playbook.
What We're Looking For
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2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
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Demonstrated ability to design and test mechanics that turn power users into active advocates, not just hope it happens organically.
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Hands-on experience managing community platforms such as Discord, Reddit, or X, including moderation, engagement strategy, and feedback collection.
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Experience mobilizing communities for specific campaigns and coordinating effectively with Growth, Marketing, and Product teams.
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Operationally sharp, with a track record of making independent calls and resolving community issues without pre-existing frameworks.
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Experience working across distributed or cross-timezone teams, particularly to close feedback loops between community and product development.
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Track record of converting user feedback into actionable product insights and demonstrating community impact on key metrics.
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Experience coordinating in-person events or activations is a plus.
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Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.
Compensation & Benefits
Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.
Location
Hybrid, 3 days per week in office, based in the San Francisco Bay Area, California.
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