Community Operations Lead

About the Role This is a high-impact, early-stage opportunity to be the voice and face of a fast-moving ambient AI startup to its most engaged users. As Community Operations Lead, you'll build and nurture a thriving community from the ground up — across platforms like Discord, X, and beyond — while shaping how the company connects with users, gathers insights, and fuels authentic growth. You'll work closely with the General Manager and cross-functional partners in product, research, and go-to-market, helping to define the scope of this role as it evolves. This is a hybrid role based in San Francisco, CA . Visa sponsorship is not available. What You'll Do Build and own the community presence across platforms where early users are most active (Discord, X, etc.) Drive day-to-day community operations: moderation, engagement, health monitoring, and platform management Plan and coordinate community events and touchpoints — both digital and in-person Partner with product and research teams to leverage the community for UX research, user studies, and feedback loops Collaborate with go-to-market teams to execute coordinated campaigns with highly engaged community members Represent the company's values and vision as a key, trusted figure within the community Define processes and build playbooks from scratch as the work surfaces and evolves What We're Looking For Required (Dealbreakers): 2+ years of direct experience building or meaningfully growing an online community for a B2C or prosumer product Demonstrated experience managing community operations including moderation, engagement, and day-to-day management across platforms such as Discord, X, or similar Proven ability to make independent decisions, resolve conflicts, and drive user engagement without predefined processes or playbooks Also Required: Experience coordinating and executing community events, both digital and in-person Experience partnering with product and research teams to conduct user research, gather feedback, and inform product decisions Experience executing go-to-market campaigns and coordinating with marketing or GTM teams Operational capability to define scope, prioritize work, and manage ambiguous or evolving responsibilities Nice to Have: In-person event coordination and logistics experience Multilingual proficiency You'll thrive here if you are: A self-directed, scrappy operator who is comfortable — even energized — by ambiguity Product-minded and deeply curious about users Equally comfortable engaging one-on-one with community members and stepping back to think strategically about community health Location This is a hybrid role based in San Francisco, CA . Candidates should expect a regular in-office presence. Visa sponsorship is not available .