About the Role
This is a technical customer-success role embedded in a fast-moving AI voice platform team. You'll work at the intersection of engineering and customer outcomes — helping businesses deploy and get the most out of an AI-driven product while channelling real-world feedback back into the platform.
What You'll Do
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Provide hands-on technical guidance to help customers deploy, configure, and optimise the platform.
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Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers.
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Advise customers on prompting strategies and related AI workflows to unlock value.
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Build strong customer relationships and serve as the technical liaison between customers and internal product and engineering teams.
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Gather, synthesise, and communicate customer feedback to drive product improvements and better documentation.
What We're Looking For
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2+ years of software engineering experience with demonstrable business impact through written code.
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Hands-on familiarity with PostgreSQL, including experience troubleshooting data workflows.
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Proficiency with TypeScript, React, Node.js, and Python.
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Prior customer-facing experience in a software or SaaS context.
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Ability to guide customers on prompting and AI/LLM-related workflows.
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Strong written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders.
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Solid computer-science fundamentals.
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Genuine interest in AI-native products and a collaborative, pragmatic approach to problem-solving.
Location
On-site in Berlin, Germany. Visa sponsorship is available.