About the Role
We're a fast-growing, seed-funded AI voice platform helping B2C businesses automate millions of customer calls through human-like AI agents. Our platform spans sales, support, and operational use cases — and we're looking for a Customer Engineer to join our technical customer-success team in Berlin.
In this role, you'll sit at the intersection of engineering and customer success — ensuring customers successfully deploy and get maximum value from our platform, while feeding real-world insights back into our product and engineering teams. You'll have direct, measurable impact on customer satisfaction and on how our technology evolves.
What You'll Do
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Provide hands-on technical guidance to customers deploying, configuring, and optimising our platform.
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Troubleshoot PostgreSQL-backed data workflows and frontend/backend code (TypeScript, React, Node.js, Python) alongside customers.
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Help customers design and refine prompting strategies and related AI workflows to unlock the full value of the platform.
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Build and maintain strong, trust-based relationships with customers, acting as their primary technical liaison into product and engineering.
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Gather, synthesise, and communicate customer feedback to drive product improvements and documentation updates.
What We're Looking For
Required:
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2+ years of software engineering experience with demonstrable business impact through written code.
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Solid familiarity with TypeScript, React, Node.js, and Python.
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Hands-on experience with PostgreSQL, including troubleshooting data workflows.
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Experience in a customer-facing role — you know how to listen, communicate clearly, and build credibility with technical stakeholders.
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Ability to guide customers through prompting, AI workflow design, and related problem-solving.
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Excellent written and verbal communication skills; comfortable bridging customer needs and engineering context.
Nice to have:
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Strong computer science fundamentals.
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Prior experience deploying or configuring SaaS or AI platforms for enterprise customers.
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Genuine interest in AI, LLMs, and voice technology.
Location & Work Arrangement
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On-site in Berlin, Germany.
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Visa sponsorship is available.
Why Join
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Early-stage, high-growth team (~16 people) backed by top-tier investors including Y Combinator.
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Seed-stage company with meaningful runway and strong investor backing (Series A/B trajectory).
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Work directly with founders and engineers — your impact is immediate and visible.
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A role that blends technical depth with customer empathy at the frontier of AI voice technology.
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