About the Role
This is a technical customer-success role on a fast-moving team building an AI voice platform for B2C companies. You'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform while translating real-world customer needs into meaningful product improvements.
What You'll Do
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Provide technical guidance to customers as they deploy, configure, and optimise the platform.
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Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers.
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Help customers with prompting and related AI workflows to unlock maximum value from the product.
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Build strong customer relationships and act as the technical liaison between customers and internal product/engineering teams.
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Gather, synthesise, and communicate customer feedback to drive product improvements and documentation.
What We're Looking For
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2+ years of software engineering experience with demonstrable, direct business impact through written code.
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Hands-on experience with customer-facing or customer-success work in a software product context.
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Strong familiarity with TypeScript, React, Node, and Python.
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Solid working knowledge of PostgreSQL, including troubleshooting data workflows.
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Ability to help customers navigate prompting and AI-related workflows.
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Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders.
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Strong computer science fundamentals.
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Genuine interest in AI/LLM-driven products.
Location
On-site in Berlin, Germany. Visa sponsorship is available.