About the Role
This is a part-time (15–20 hours/week) Customer Success Manager role at an early-stage healthtech startup building software for veterinary practices. You'll be the primary point of contact for a growing base of customers, helping them get real value from the product while feeding their insights back to the team.
What You'll Do
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Onboard new veterinary practices and ensure a smooth, supported start.
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Manage relationships with 100+ customers as their trusted day-to-day contact.
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Proactively identify at-risk accounts and reach out before issues escalate.
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Spot upsell opportunities and lead advisory conversations about higher-tier plans or advanced features.
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Gather and synthesise customer feedback, then share actionable insights with product and engineering teams.
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Contribute to onboarding guides, FAQs, and help documentation.
What We're Looking For
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Currently enrolled in a veterinary medicine or closely related degree programme, able to commit 15–20 hours per week.
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Some experience in customer-facing roles — onboarding, account management, customer support, or similar.
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Familiarity with churn signals and proactive retention approaches.
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Comfortable conducting upsell or expansion conversations with existing customers.
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Able to collect, organise, and communicate customer feedback clearly to technical teams.
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Confident using business software, email, and digital organisational tools.
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Experience in a veterinary practice setting (internship, apprenticeship, or part-time work) is a strong plus.
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Familiarity with SaaS metrics such as churn rate or NRR is a plus.
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Self-directed, proactive, and comfortable working independently within a small team.
Location
Hybrid in Berlin, Germany, with flexibility to work around your study schedule. Visa sponsorship is not available.