About the Role
We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more.
We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast.
Visa sponsorship is not available for this role. Fluency in both German and English is required.
What You'll Do
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Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
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Drive product adoption and translate customer needs into scalable best practices.
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Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation.
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Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.
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Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence.
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Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.
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Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention.
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Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value.
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Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR).
What We're Looking For
Required
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1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience.
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Proven track record of driving retention, renewals, and commercial expansion within a customer portfolio.
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Strong consultative mindset — able to translate strategy into concrete operational use cases for customers.
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Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.
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Data-driven approach: you use insights and performance data to demonstrate and quantify customer value.
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Excellent communication and presentation skills in both German and English (fluent, written and spoken).
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Willingness to travel for customer workshops and on-site onboarding sessions.
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Strong relationship-building skills, diplomatic presence, and persistence in customer advocacy.
Nice to Have
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Background in B2B advisory, strategic account management, or revenue engineering.
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Experience working with or alongside AI/ML-driven products.
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Familiarity with the construction industry or related verticals.
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Prior experience at companies such as Clay, Apollo.io, Outreach, Qualified, or similar sales tech / GTM platforms.
Location
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On-site in Munich, Bavaria, Germany.
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Regular travel required for customer workshops and on-site onboarding.
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Visa sponsorship is not available.
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