About the Role
We're a Munich-based, AI-powered sales enablement platform built specifically for the construction industry — helping B2B sales teams identify, qualify, and win projects faster through intelligent automation and data-driven insights. Backed by institutional funding and a team with pedigrees spanning top-tier consulting, engineering, and AI research, we're scaling our Customer Success function and looking for a Customer Success Manager to join us on-site in Munich.
In this role, you'll act as a strategic Value Engineer — owning the full customer lifecycle from onboarding to renewal and expansion. You'll work directly with key decision-makers at client organisations, translating their business challenges into measurable commercial outcomes while serving as their primary advocate internally.
Visa sponsorship is not available for this position.
What You'll Do
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Own onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
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Drive product adoption and translate customer needs into scalable best practices.
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Manage commercial outcomes across your portfolio — renewals, upsells, and churn mitigation.
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Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.
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Plan and run enablement sessions, trainings, and workshops to lift customer operational excellence.
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Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.
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Advocate customer needs internally and collaborate closely with the Product team to improve adoption and retention.
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Identify and develop AI-powered opportunities to accelerate processes and deliver customer value.
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Contribute to CS playbooks and scalable processes that improve retention and Net Revenue Retention (NRR).
What We're Looking For
Required:
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1–3 years of Customer Success experience in a B2B SaaS company, or equivalent experience in a consulting role.
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Proven track record driving retention, renewals, and commercial expansion across a customer portfolio.
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Strong consultative mindset — able to translate high-level strategy into concrete operational use cases.
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Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.
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Data-driven approach: confident using usage and performance insights to demonstrate measurable customer value.
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Excellent communication and presentation skills in both German and English (fluent, written and spoken).
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Willingness to travel for customer workshops and on-site onboarding engagements.
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Strong relationship-building skills, diplomatic presence, and persistence as a customer advocate.
Nice to Have
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Experience with construction, real estate, or industrial B2B sales environments.
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Familiarity with AI/ML-driven SaaS products or sales intelligence tooling.
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Background in strategic account management or revenue engineering.
Location & Work Arrangement
This is a full-time, on-site role based in Munich, Bavaria, Germany. Regular travel to customer sites across the DACH region and beyond is expected as part of the role.
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