About the Role
This is a technical customer support role at a Y Combinator-backed AI sales automation startup, sitting at the intersection of product, engineering, and customers. You'll own production issue resolution end-to-end — from investigation to fix — while also designing AI-driven workflows that make support faster and smarter. The work directly shapes reliability for customers who depend on the platform for core business operations.
What You'll Do
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Investigate and reproduce production issues across the product, data layer, integrations, and workflows.
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Dive into logs, databases, customer examples, and the codebase to identify root causes.
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Own technical resolution end-to-end, including writing fixes directly when possible.
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Communicate clearly with customers to understand problems and ensure they feel supported throughout.
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Design and deploy AI agents that automate customer interactions and accelerate issue resolution.
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Operate and manage AI agent teams that assist investigation and flag when core engineering input is needed.
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Produce clear technical write-ups for escalations, including reproduction steps and relevant data.
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Document recurring issues, build internal playbooks, and propose product or process improvements.
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Collaborate closely in person with engineering and product as the team scales.
What We're Looking For
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At least 1 year of experience in full-stack software engineering delivering production-grade code.
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Hands-on experience with React, TypeScript, Python, and PostgreSQL in a full-stack environment.
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Demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases.
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Experience owning technical customer resolution, including investigation, reproduction, and cross-team coordination.
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Experience designing or deploying AI-assisted support workflows or AI agents for automation.
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Comfortable communicating technical issues and resolutions to customers or non-technical stakeholders.
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Experience documenting recurring issues and creating internal playbooks or runbooks.
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Background in a startup or small-team environment with close collaboration across customers, product, and engineering is a plus.
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German proficiency at B2 level or above is required; strong English is also required for international collaboration.
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Based in Munich or willing to relocate — on-site collaboration is a core part of this role.
Location
On-site in Munich, Bavaria, Germany. Relocation to Munich is required. No visa sponsorship is available.