About the Role
This is a Customer Support Engineer role at a Y Combinator-backed AI sales automation startup, sitting at the intersection of product, engineering, and customers. You will own technical issue resolution end-to-end, from root-cause debugging to shipping fixes, while also building AI agents that automate and accelerate support workflows. The role has a direct impact on the reliability of a platform that customers depend on for core business operations.
What You'll Do
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Investigate and reproduce production issues across product, data, integrations, and workflows.
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Dig into logs, databases, customer examples, and the codebase to identify root causes.
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Own technical resolution end-to-end and fix issues directly when possible.
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Communicate clearly with customers to understand problems and ensure they feel supported.
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Design and deploy AI agents that automate customer interactions and accelerate resolution.
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Operate and manage AI agent workflows, flagging when core engineering input is required.
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Produce clear technical write-ups for escalations, including reproduction steps and relevant data.
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Document recurring issues, build internal playbooks, and propose product or process improvements.
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Collaborate closely in person with engineering and product teams as the company scales.
What We're Looking For
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At least 1 year of full-stack software engineering experience delivering production code.
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Hands-on proficiency with React, TypeScript, Python, and PostgreSQL.
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Proven ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
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Comfortable with customer-facing work and able to use user conversations to prioritize fixes.
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Structured, reliable, and people-oriented approach to support and ownership.
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German proficiency at B2 level or above, with strong English for international collaboration.
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Experience designing or deploying AI agents for support automation is a plus.
Location
On-site in Munich, Bavaria, Germany. Candidates must be based in Munich or willing to relocate. Visa sponsorship is not available.
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