About the Role
This is the customer- and stakeholder-facing half of a Forward Deployed Engineering function at a fintech identity infrastructure company, split deliberately between strategic deployment ownership and hands-on engineering execution. You'll own the end-to-end implementation experience for enterprise clients — ensuring they extract maximum value from the platform while channelling insights back to shape how the product is built and supported.
What You'll Do
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Partner with enterprise customers to design and execute tailored implementations from kickoff through go-live.
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Manage stakeholder relationships across complex organisations with competing priorities.
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Lead detailed project planning, keeping cross-functional teams aligned and on track throughout deployment.
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Analyse customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.
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Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.
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Build documentation, playbooks, and tooling that make future deployments more scalable and repeatable.
What We're Looking For
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4–5+ years of experience, with at least 3 years in customer-facing deployment, implementation, or solutions engineering roles delivering enterprise software.
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Domain expertise in compliance (KYB/KYC/AML) or regulated onboarding is the strongest signal for this role — former Product Owners or Managers from fintech who ran onboarding or KYC workflows are a particularly strong fit.
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Fintech, banking, or startup operating experience; consulting backgrounds are considered when paired with hands-on operating roles.
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Proven project and stakeholder management skills in enterprise or B2B software environments, including scope management and cross-functional coordination.
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Proficiency with project management methodologies (Agile, Waterfall, Scrum) and tools such as Jira, Asana, or Monday.com.
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Comfortable translating between technical and non-technical audiences without losing nuance.
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Structured, systems-thinking mindset — you see how customer decisions ripple through product and operations.
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Experience with SaaS or fintech products, identity platforms, or payment/financial infrastructure is a plus.
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Familiarity with API integrations, data migration, or technical onboarding processes is advantageous.
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Calm and effective in ambiguous, fast-moving environments with evolving processes and roadmaps.
Compensation & Benefits
Base salary range of €93,000–€146,000 annually, with clearly defined levels and no individual salary negotiation — everyone at the same level is paid the same. Visa sponsorship is not available for this role.
Location
On-site in Amsterdam, Netherlands.
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