About the Role
This is the customer- and stakeholder-facing side of a Forward Deployed Engineering function at a fast-growing fintech company building compliance and identity infrastructure for businesses. You will own the end-to-end deployment experience for enterprise clients, bridging customers, product, and engineering to ensure successful implementations and feed real-world insights back into how the product evolves.
What You'll Do
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Partner with enterprise customers to design and execute implementations tailored to their specific needs.
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Manage stakeholder relationships across complex enterprise environments with competing priorities.
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Lead detailed project planning and execution during deployments, keeping all teams aligned and on track.
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Analyze customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.
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Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.
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Build documentation, tooling, and playbooks that make future deployments smoother and more scalable.
What We're Looking For
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4 to 5 or more years of relevant professional experience, including at least 3 years in customer-facing deployment, implementation, or solutions engineering for enterprise software.
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Strong domain expertise in KYB, KYC, AML, regulated onboarding, or a closely related compliance domain; this is the primary signal for the role.
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Operating experience in fintech, banking, or a startup environment; a purely management-consulting background without hands-on operating experience is a low fit.
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Proven ability to manage complex enterprise implementations from kickoff through go-live, including scope management and stakeholder coordination.
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Proficiency with project management methodologies such as Agile, Waterfall, or Scrum, and tools such as Jira, Asana, or Monday.com.
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Experience translating between technical and non-technical stakeholders and breaking down technical requirements into prioritized actions.
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Track record of cross-functional collaboration with product, engineering, and customer-facing teams to resolve implementation blockers.
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Experience documenting processes, building implementation guides, or creating internal tooling to improve onboarding workflows.
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Comfort with ambiguity, fast-moving environments, and an evolving product roadmap.
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Familiarity with SaaS or fintech products, identity platforms, or payment and financial infrastructure is a plus.
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Experience with API integrations, data migration, or technical onboarding processes is a plus.
Compensation & Benefits
Base salary range is approximately EUR 93,000 to EUR 146,000, determined by level. The company publishes its leveling framework and does not run individual salary negotiations; everyone at the same level receives the same pay. Visa sponsorship is not available.
Location
On-site in Amsterdam, Netherlands. Candidates must be based in the Netherlands or willing to relocate.