About the Role
Join a fast-growing, Berlin-based enterprise AI platform (51–200 employees) that helps thousands of organizations safely adopt and scale AI across their entire business. As an Enterprise Account Manager, you will own a portfolio of enterprise accounts, driving adoption, retention, and expansion while using AI tooling — including agents and automated workflows — to manage and scale your own book of business. You'll collaborate closely with Solutions Engineering and Product, directly influencing the product roadmap, and serve as a key voice of the customer internally.
This is a fully on-site role in Berlin with relocation support available. Visa sponsorship is not available.
What You'll Do
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Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion metrics.
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Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation.
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Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.
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Identify and drive expansion opportunities across users, use cases, and deployment scope.
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Navigate complex, multi-threaded enterprise stakeholder landscapes: find champions, manage blockers, and build relationships from end users to C-level.
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Build AI agents and automated workflows to manage your book of business and systematically eliminate manual work.
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Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product action.
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Serve as the internal voice of the customer while aligning with the company's product direction.
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Operate with calm urgency, ambitious execution, and a high sense of ownership within a lean, high-impact team.
What We're Looking For
Must-haves:
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5+ years in an enterprise customer-facing role (Account Management, Customer Success, or consultative post-sales) with a track record of driving adoption in complex organizations.
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Fluency in German (C1+) and English — both are required.
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Hands-on experience building AI agents, automating workflows, and using AI to replace manual effort in a professional context.
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Technical credibility to discuss model selection, data privacy, and integration architectures with technical stakeholders.
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Proven commercial acumen with demonstrated success in renewal and expansion conversations.
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Ability to build and navigate multi-stakeholder relationships across all levels of an enterprise organization.
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Strategic, data-driven mindset — comfortable using CRM data, usage signals, and health scores to prioritise and act.
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Trusted advisor approach: pushes back constructively, takes ownership, and operates with a growth-oriented mindset.
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Willingness and ability to work fully on-site in Berlin (relocation support provided).
Nice to have:
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Background at an AI-native company, in technical consulting, or at an early-stage startup.
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Founder or early-employee experience.
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Portfolio or case studies demonstrating hands-on AI agent or workflow deployment in enterprise contexts.
Compensation & Benefits
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Salary: €80,000 – €120,000 per year (depending on experience).
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Relocation support for candidates moving to Berlin.
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High-ownership role with direct influence on product direction and company growth.
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Small, senior team with a strong mission in the enterprise AI space.
Location
This role is fully on-site in Berlin, Germany. Candidates must be based in or willing to relocate to Berlin. Relocation support is available. Visa sponsorship is not offered.
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