About the Role
This is the execution-focused half of a Forward Deployed Engineering function at a fintech startup building global business identity infrastructure. You'll serve as the technical bridge between customers and the product team — owning implementations end-to-end, from scoping through rollout, and feeding real-world insights back into the product.
What You'll Do
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Work directly with customers to help them successfully implement and adopt the platform.
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Act as the primary technical point of contact across integrations, onboarding, and product rollouts.
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Scope technical requirements early in the implementation cycle to set customers up for long-term success.
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Troubleshoot production integration issues and guide customers toward scalable solutions.
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Collaborate with product and engineering teams to identify friction in implementation flows and drive fixes.
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Improve documentation, tooling, and processes to make future implementations faster and smoother.
What We're Looking For
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3–5+ years in a customer-facing technical role — field engineering, solutions engineering, technical implementation, or similar.
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Hands-on experience troubleshooting integration issues in production environments.
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Practical knowledge of modern web application stacks and APIs (REST, webhooks, or event-driven architectures).
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Experience with Node.js, TypeScript, or JavaScript in production settings.
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Comfortable scoping technical requirements and designing implementation approaches directly with customers.
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Familiarity with relational databases (e.g. PostgreSQL) and data modeling for integrations.
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Able to document technical processes, APIs, and implementation guides for customer-facing audiences.
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Experience working cross-functionally with product and engineering, influencing decisions based on customer feedback.
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Domain expertise in compliance (KYB/KYC/AML) is a strong plus — as is a background in identity, payments, or fintech more broadly.
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Former Product Owners or Managers from fintech who led onboarding or KYC programs are actively considered for this role.
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Familiarity with containerization (Docker, Kubernetes), message queues (RabbitMQ, Kafka), or cloud platforms (AWS or similar) is a bonus.
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Clear communicator who can translate complex technical concepts for non-technical audiences.
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Calm and effective in ambiguous, fast-moving environments.
Compensation & Benefits
This company uses a published leveling system with no individual salary negotiation — everyone at the same level earns the same. The salary range for this role runs from approximately €93,000 to €146,000 EUR annually, depending on level. Visa sponsorship is not available.
Location
Fully remote within European timezones; being based in or near Amsterdam, Netherlands is a strong plus. The full team gathers in person regularly throughout the year.
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