About the Role
This role sits at the technical intersection of product and customer deployments for a fast-growing AI voice and communication platform serving SMEs. You will own end-to-end rollouts, from requirements capture through integrations and monitoring, ensuring production setups run reliably for real customers. Your findings feed directly back into the product, making this a high-impact position on a small, high-velocity team.
What You'll Do
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Act as the technical bridge between product and customer setups, translating requirements into robust implementations.
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Lead production rollouts of AI assistant setups, including workflows, logic, data flows, prompts and guardrails.
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Implement integrations with third-party systems via APIs, webhooks and common services such as CRM, calendar, ticketing and payments.
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Develop small-to-medium features and glue code to map customer use cases to production systems, including tests, monitoring and logging.
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Debug live issues across calls, flows and data, and deploy rapid fixes under production conditions.
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Build reusable templates, deployment playbooks and best practices to make setups scalable and repeatable.
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Maintain a fast feedback loop into product by surfacing pain points, feature gaps and recurring patterns with concrete recommendations.
What We're Looking For
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Several years of practical experience capturing customer requirements and translating them into production implementation plans.
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Proven experience building and rolling out production workflows, data flows, prompts and guardrails for AI applications.
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Deep understanding of LLM-based systems, including prompting, tool use, RAG, evaluation and failure modes.
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Hands-on experience implementing integrations (APIs, webhooks) and common auth patterns such as OAuth and API keys.
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Strong coding skills (TypeScript or Python preferred) to implement glue code and features, with testing, monitoring and logging experience.
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Basic cloud deployment and observability experience for debugging in production.
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German proficiency at B2 level or above is strongly preferred.
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Bonus: experience with voice or telephony integrations, workflow automation tools, SQL, monitoring/tracing, or GDPR/privacy considerations.
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Pragmatic, delivery-focused mindset with a strong sense of ownership and comfort in fast-moving startup environments.
Compensation & Benefits
Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available for this role.
Location
Fully remote, open to candidates based in Germany or Austria.
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