About the Role
You will bridge product and customer deployments, ensuring reliable production outcomes for real customers and feeding learnings back into the product. You'll own end-to-end deployments within a fast paced, collaborative team focused on AI powered customer communications.
What You'll Do
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Act as the technical bridge between product and customer setups and translate requirements into robust implementations.
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Lead production rollouts of AI driven setups including workflows, data flows, prompts and guardrails.
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Implement integrations with third party systems via APIs, webhooks and common services.
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Develop glue code and small to medium features with tests, monitoring and logging.
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Debug live issues in production and deploy rapid fixes when needed.
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Create reusable templates, playbooks and best practices to enable scalable deployments.
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Provide feedback to product on pain points and feature gaps with concrete recommendations.
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Own deployment success and ensure customer setups function reliably during live calls.
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Collaborate across AI logic, integrations and cloud topics in a small, high velocity team.
What We're Looking For
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Several years of hands-on experience translating customer requirements into production implementation plans and deployments.
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Experience building and rolling out production AI workflows, data flows, prompts and guardrails; strong knowledge of LLM applications.
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Hands-on API, webhook and authentication experience with third party integrations.
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Coding ability to implement glue code and features with testing, monitoring and logging.
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Understanding of cloud deployment and observability for debugging in production.
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Strong problem solving and a delivery focused mindset.
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German proficiency at B2 level or above, with non German candidates eligible for escalation.
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Bonus: experience with voice or telephony, automation tools, TypeScript or Python, SQL, monitoring or privacy considerations.
Compensation & Benefits
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Salary range: 60,000 to 90,000 EUR annually.
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Visa sponsorship: not available.
Location
Remote role with primary location in Germany.
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