About the Role
This is a technical role at the intersection of product and customer deployments for a fast-growing AI phone assistant platform serving small and medium-sized businesses. You will own end-to-end rollouts, from requirements capture through integrations, glue code, and monitoring, ensuring live customer setups run reliably in production. Your work directly shapes the feedback loop between real-world deployments and the product roadmap.
What You'll Do
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Serve as the technical bridge between product and customer setups, translating requirements into robust production implementations.
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Lead rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails.
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Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments.
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Develop small-to-medium features and glue code to map customer use cases to production systems, including tests, monitoring, and logging.
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Debug live issues across calls, flows, and data pipelines, and deploy rapid fixes under production conditions.
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Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.
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Surface product pain points, feature gaps, and recurring patterns with concrete recommendations to keep the feedback loop tight.
What We're Looking For
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Several years of practical experience capturing customer requirements and translating them into production implementation plans.
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Hands-on production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes.
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Proven experience building and integrating APIs, webhooks, and common authentication patterns such as OAuth and API keys.
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Strong coding ability to implement features and glue code, with solid testing, monitoring, and logging practices.
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Familiarity with cloud deployment fundamentals and observability tooling for production debugging.
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German language proficiency at B2 level or above.
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Pragmatic, delivery-focused mindset with a bias toward shipping fast and iterating.
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Bonus: experience with voice or telephony integrations, workflow automation tools, TypeScript or Python, SQL, or GDPR and data privacy considerations.
Compensation & Benefits
Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available for this role.
Location
Fully remote, based in Germany.
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