Founding GTM

About the Role Join a fast-growing, Y Combinator–backed AI startup as their Founding GTM hire. This is a rare opportunity to be the first go-to-market person at a seed-to-Series A company building an AI-powered customer support automation platform. You'll work directly with the founders to define and execute the commercial strategy from the ground up — shaping how the company sells, positions, and grows. The company serves a customer base of high-velocity, AI-native software companies, helping them automate and resolve complex customer support tickets end-to-end. You'll have an outsized impact on revenue, process, and culture at a critical inflection point. What You'll Do Own and drive the full go-to-market motion — from outbound prospecting and pipeline generation to closing deals Work closely with founders to refine ICP, messaging, and positioning Build and iterate on sales processes, playbooks, and tooling from scratch Engage with prospects and customers to deeply understand their pain points and feed insights back to the product team Identify new channels, partnerships, and growth levers to accelerate revenue Lay the foundation for a scalable GTM function as the company grows What We're Looking For Required: A track record of excellence — you set a high bar for yourself and your work Strong commercial instincts — you understand how to create, qualify, and close opportunities 0–5 years of experience in a GTM, sales, or growth role, ideally at an early-stage B2B SaaS or AI company Comfort operating in ambiguity and building structure where none exists Exceptional communication skills — written and verbal Genuine curiosity about AI and customer experience technology Nice to Have: Prior experience at an AI-native or developer-tools company Familiarity selling to CX, support, or engineering teams Experience in a founding or first-hire GTM role Compensation & Benefits Salary: $150,000 – $250,000 USD annually Equity participation as a founding team member Opportunity to shape company culture and GTM strategy from day one Visa sponsorship is not available for this role. Location This is a full-time, on-site role based in San Francisco, CA . You'll be working in-person alongside the founding team.