About the Role
Join a fast-growing, Y Combinator–backed AI startup as their Founding GTM hire. This is a rare opportunity to be the first go-to-market person at a seed-to-Series A company building an AI-powered customer support automation platform. You'll work directly with the founders to define and execute the commercial strategy from the ground up — shaping how the company sells, positions, and grows.
The company serves a customer base of high-velocity, AI-native software companies, helping them automate and resolve complex customer support tickets end-to-end. You'll have an outsized impact on revenue, process, and culture at a critical inflection point.
What You'll Do
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Own and drive the full go-to-market motion — from outbound prospecting and pipeline generation to closing deals
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Work closely with founders to refine ICP, messaging, and positioning
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Build and iterate on sales processes, playbooks, and tooling from scratch
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Engage with prospects and customers to deeply understand their pain points and feed insights back to the product team
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Identify new channels, partnerships, and growth levers to accelerate revenue
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Lay the foundation for a scalable GTM function as the company grows
What We're Looking For
Required:
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A track record of excellence — you set a high bar for yourself and your work
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Strong commercial instincts — you understand how to create, qualify, and close opportunities
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0–5 years of experience in a GTM, sales, or growth role, ideally at an early-stage B2B SaaS or AI company
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Comfort operating in ambiguity and building structure where none exists
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Exceptional communication skills — written and verbal
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Genuine curiosity about AI and customer experience technology
Nice to Have:
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Prior experience at an AI-native or developer-tools company
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Familiarity selling to CX, support, or engineering teams
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Experience in a founding or first-hire GTM role
Compensation & Benefits
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Salary: $150,000 – $250,000 USD annually
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Equity participation as a founding team member
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Opportunity to shape company culture and GTM strategy from day one
Visa sponsorship is not available for this role.
Location
This is a full-time, on-site role based in San Francisco, CA. You'll be working in-person alongside the founding team.
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