Founding Operations & Customer Success Lead

About the Role This is a rare opportunity to join a fast-growing, early-stage AI-powered enterprise content platform as its first dedicated Operations and Customer Success hire . You'll work side-by-side with the founding team to onboard, manage, and grow a portfolio of 40+ B2B clients using an AI Visibility Content Engine — a platform that helps enterprise brands become the trusted answer surfaced by AI tools when their customers ask questions. This role carries real ownership and broad scope: part customer success, part operations, part strategic partner to the founders. If you thrive in zero-to-one environments and want meaningful equity upside alongside a competitive salary, read on. What You'll Do Own the end-to-end onboarding experience for new B2B clients, ensuring they derive value from the platform quickly and confidently Build and manage ongoing customer relationships, acting as the primary point of contact for a growing portfolio of enterprise accounts Identify expansion and upsell opportunities within the existing client base and collaborate with founders to act on them Develop and refine operational processes — onboarding playbooks, health-check frameworks, escalation workflows — from scratch Monitor customer health metrics and proactively address churn risk or satisfaction issues Gather structured product feedback from clients and channel insights directly to the founding team to inform the product roadmap Support the founders across go-to-market operations, internal tooling, and ad hoc strategic initiatives What We're Looking For Required: Native-level German speaker — you'll be managing enterprise clients in German Strong ownership mindset: you take initiative, operate autonomously, and hold yourself accountable to outcomes Comfortable working directly with founders and adapting quickly in an early-stage environment Experience in customer success, account management, consulting, or B2B operations (0–5 years) Eligible to work in Germany without visa sponsorship Nice to have: Background at a consulting firm (e.g. strategy, Big 4, or digital/IT consulting) or a B2B SaaS company Familiarity with AI tools, content marketing, SEO, or enterprise software platforms Experience setting up customer success or operations processes from the ground up Compensation & Benefits Base salary: €70,000 per year Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience Direct collaboration with and mentorship from the founding team High-impact, high-autonomy role with a clear path to leadership as the company scales Location On-site presence required — Hamburg or Munich, Germany Fully on-site role; remote work is not available No visa sponsorship available — candidates must already be eligible to work in Germany