About the Role
This is the first dedicated Operations and Customer Growth hire at an early-stage AI content platform, working directly with the founding team. You'll own relationships with 40+ B2B clients and build the operating system that enables the business to scale to thousands of customers — from scratch.
What You'll Do
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Onboard and grow a portfolio of B2B clients, serving as their primary point of contact throughout the customer lifecycle.
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Design and implement scalable customer success processes, playbooks, and health frameworks where none currently exist.
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Explain AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.
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Define and track ROI metrics and customer health indicators to demonstrate impact and inform strategy.
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Collaborate cross-functionally with founders and the product team, including translating customer feedback into structured engineering tickets.
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Build the internal operating infrastructure needed to support rapid client growth.
What We're Looking For
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Fluency in both German and English — essential given the German-speaking customer base.
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Hands-on experience owning customer relationships in a B2B context — Customer Success, Account Management, Consulting, or a high-ownership GTM role.
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Proven ability to build structure from scratch: a process, a playbook, or a team.
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Strong analytical and project management skills, with a track record of delivering on complex, multi-stakeholder initiatives.
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Comfortable bridging technical and non-technical audiences when discussing AI or software products.
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Background in professional services, management consulting, or growth-stage B2B SaaS is a plus.
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Ability to define or reproduce customer-facing issues precisely enough to write clear engineering tickets is a bonus.
Compensation & Benefits
Base salary of €70,000 – €110,000 annually, depending on experience. Equity participation via VSOP (0.25–0.75%) based on profile strength. Visa sponsorship is not available.
Location
On-site in Munich, Bavaria, Germany.
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