About the Role
A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own how the business runs day to day. Working closely with the founders, you will lead customer delivery and build the supplier and freight operations that help a small team serve more customers.
What You'll Do
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Own operations end to end, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
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Build the processes, metrics, and playbooks needed to scale service for manufacturers.
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Partner with engineering to identify operational workflows that AI agents should automate next.
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Manage supplier and freight operations, vendor relationships, and service quality.
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Hire and lead the operations team as the business grows.
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Work with the founders on planning, finance, and company priorities.
What We're Looking For
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Senior operations leadership experience as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
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Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
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Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up and stay hands-on.
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Strong quantitative, systems, and process design skills.
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Experience serving manufacturers in areas such as food, consumer goods, cosmetics, or chemicals is helpful.
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Freight brokerage, third-party logistics, or early startup experience is a plus.
Location
This is an on-site role in San Francisco, California, five days a week. Candidates may relocate from elsewhere in the United States.
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