About the Role
This Senior Agent Product Manager role sits at the intersection of enterprise customer success, technical delivery, and AI product strategy within a fast-growing fintech automation company. You'll be the primary owner of complex end-to-end implementations, embedding an AI agent platform directly into enterprise customers' operations. The work is high-impact: directly shaping how financial institutions automate and scale their customer operations through cutting-edge AI.
What You'll Do
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Scope and lead end-to-end implementation projects that deeply integrate the AI platform into customer environments and drive measurable outcomes.
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Conduct deep-dive discovery with enterprise customers to define objectives, requirements, and operational context for successful deployments.
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Guide customers in tailoring and optimising AI agent capabilities to solve unique operational challenges and maximise resolution rates.
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Analyse performance data proactively to track AI effectiveness, drive continuous improvement, and demonstrate customer value.
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Serve as the primary technical interface during pre-sales cycles, including running proof-of-concepts and managing technical due diligence.
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Collaborate closely with AI, Engineering, and Sales teams, acting as the voice of the customer to shape the product roadmap.
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Build scalable onboarding and implementation processes that set customers up for long-term success.
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Manage project risks and governance around AI deployments, ensuring compliance with security and responsible AI standards.
What We're Looking For
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5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
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Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
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Track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through go-live.
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Experience gathering complex business and technical requirements from enterprise customers through structured discovery.
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Comfort using analytical tools, SQL, or data warehouses (e.g. BigQuery) to surface insights and guide decisions.
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Experience supporting pre-sales cycles, including designing and running POCs.
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Familiarity managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments.
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Background in financial services, banking, or fintech is a strong plus.
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Experience with AI/ML product management, agent-based automation, or intelligent workflow design is advantageous.
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Entrepreneurial mindset — comfortable creating structure in ambiguity and finding pragmatic, creative solutions.
Location
On-site in Los Angeles, CA. Visa sponsorship is not available for this role.
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