About the Role
Join the customer deployment team at an AI-enabled procurement software startup. You will partner with engineering to guide customers from initial pilots through organization-wide adoption, turning procurement and sourcing needs into practical workflows and product feedback.
What You'll Do
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Lead customer deployments from pilot through full organizational rollout, working closely with engineering.
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Learn each customer's category-management and sourcing processes, then scope workflows that address their needs and can work across accounts.
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Run discovery workshops and deep-dive sessions to translate customer expectations into actionable technical requirements.
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Distinguish reusable platform capabilities from account-specific work and communicate customer behavior and feedback to product and engineering teams.
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Partner with procurement leaders, category managers, and executives on long-term rollout plans.
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Create playbooks, training materials, and best practices to support onboarding and adoption across customers.
What We're Looking For
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At least three years of hands-on, customer-facing experience working with both end users and senior executives.
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Experience in procurement, strategic sourcing, or buyer operations; procurement consulting experience is especially relevant.
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Fluency in German and English, with strong communication and relationship-building skills.
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Experience designing customer workflows, leading workshops, and translating client needs into technical requirements.
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Ability to navigate ambiguity, manage multiple customer relationships, and build repeatable approaches to deployment and adoption.
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Based in Berlin or willing to relocate, and able to travel to customers.
Compensation & Benefits
Salary range: €60,000 to €90,000 annually. Equity may be available. Visa sponsorship is not available.
Location
On-site in Berlin, Germany, with some customer travel.
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