About the Role
As a Deployment Strategist on the customer success team at an AI-powered procurement software company, you will guide customers from initial pilots through organization-wide rollouts. You will connect customer needs with engineering and product teams, helping shape deployment approaches that support adoption and scale.
What You'll Do
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Manage customer deployments alongside engineering, from pilot planning through full organizational rollout.
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Explore customer category-management and sourcing processes to identify effective workflows.
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Lead workshops and discovery sessions, turning customer expectations into actionable technical requirements.
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Identify which deployment patterns can scale across customers and where customization is needed.
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Translate customer behavior and feedback into useful product insights for engineering teams.
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Partner with procurement leaders, category managers, and senior stakeholders on long-term rollout plans.
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Create playbooks, training materials, and best practices to improve onboarding and adoption across accounts.
What We're Looking For
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At least 3 years of hands-on, customer-facing experience with both end users and senior stakeholders.
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Experience scoping and designing category-management or strategic sourcing workflows.
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Experience leading customer workshops, translating needs into technical requirements, and managing deployments from pilot through broad rollout.
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Experience developing onboarding and adoption materials for multiple customers and sharing customer feedback with product or engineering teams.
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A background in procurement, strategic sourcing, or buyer operations, with experience working with DACH organizations or customers.
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Fluency in German and English, strong customer relationship skills, and comfort working in a fast-changing environment.
Compensation & Benefits
Annual salary range: EUR 60,000 to EUR 90,000. Visa sponsorship is not available.
Location
On-site in Berlin, Germany.
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