About the Role
Join an engineering team building AI software for hospitality operations. You will own full-stack components of an AI system that handles guest requests, from understanding intent and retrieving relevant information to coordinating tools and generating responses.
What You'll Do
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Design and build systems that classify guest requests, assemble context, select tools, and decide when to respond or escalate.
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Develop retrieval pipelines that ground responses in accurate and current customer information.
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Build reliable orchestration for multi-step workflows, including handling third-party API failures during conversations.
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Create evaluation frameworks to assess response quality and catch regressions before release.
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Implement observability and tracing that help support teams understand system behavior.
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Build controls that let non-technical teams adjust agent behavior without writing code.
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Extend agent capabilities to voice conversations with real-time transcription and tool use.
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Improve performance and cost through model routing, caching, and prompt refinement.
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Contribute to infrastructure, data pipelines, integrations, and APIs.
What We're Looking For
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At least 5 years of professional software engineering experience, including 3 or more years building production systems used by real people.
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Experience designing and debugging production AI or ML systems, including retrieval pipelines, prompt engineering, or model orchestration.
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Proficiency across multiple areas of the stack, such as backend, frontend, infrastructure, or data pipelines.
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Experience building and evaluating retrieval systems, multi-step workflows, and production observability or evaluation tools.
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Proficiency in a backend language such as Python, Go, Rust, Java, or a similar language, plus experience integrating third-party APIs.
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Strong judgment in selecting AI models and measuring system quality, reliability, latency, and cost.
Compensation & Benefits
Base salary: $130,000 to $220,000 annually, plus 0.20% to 1.20% equity, health insurance, and a 401(k) match. Visa sponsorship is not available.
Location
On-site in San Francisco, California.
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