About the Role
This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery — owning the solution design that underpins the commercial proposal and staying accountable through go-live. That continuity is the point.
What You'll Do
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Discovery: Run technical and process discovery with customers across supply chain, quality, logistics, and IT — uncovering current-state workflows, data sources, systems, and constraints.
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Pre-sales: Deliver tailored demonstrations mapped to the customer's own lanes, products, and release processes — not a standard script — and handle technical objections in the room.
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Solutioning: Own the initial solution design and solution map: which modules apply, what data is required, which integrations are in play, what is phased, and what is out of scope.
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Scoping: Translate solution designs into sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.
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Commercial support: Partner with Sales leadership on proposals and order forms, ensuring everything committed commercially is technically deliverable.
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Delivery: Carry your design into delivery — lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and stay accountable through go-live.
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Cross-functional coordination: Sequence deliverables and manage technical handoffs across Product, Data, and Engineering while feeding real customer patterns back into the roadmap.
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Repeatability: Build reusable assets — reference solution designs, discovery question banks, scoping templates, and integration patterns — that make the next deal faster.
What We're Looking For
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5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end
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Proven ability to run technical discovery with cross-functional stakeholders (supply chain, quality, logistics, IT) and translate requirements into solution designs
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Track record owning solution designs from pre-sales through implementation and go-live
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Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies
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Proficiency delivering customer-tailored product demonstrations and handling technical objections in sales situations
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Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows
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Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, command/control platforms)
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Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent)
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Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus
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Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a plus
Compensation & Benefits
Base salary range: $140,000 – $180,000 USD annually.
Location
On-site in Boston, Massachusetts, USA.
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