About the Role
This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery — owning the solution design that underpins the commercial proposal and staying accountable through go-live. That continuity is the point.
What You'll Do
-
Discovery: Run technical and process discovery with customers across supply chain, quality, logistics, and IT — uncovering current-state workflows, data sources, systems, and constraints.
-
Pre-sales: Deliver tailored demonstrations mapped to the customer's own lanes, products, and release processes — not a standard script — and handle technical objections in the room.
-
Solutioning: Own the initial solution design and solution map: which modules apply, what data is required, which integrations are in play, what is phased, and what is out of scope.
-
Scoping: Translate solution designs into sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.
-
Commercial support: Partner with Sales leadership on proposals and order forms, ensuring everything committed commercially is technically deliverable.
-
Delivery: Carry your design into delivery — lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and stay accountable through go-live.
-
Cross-functional coordination: Sequence deliverables and manage technical handoffs across Product, Data, and Engineering while feeding real customer patterns back into the roadmap.
-
Repeatability: Build reusable assets — reference solution designs, discovery question banks, scoping templates, and integration patterns — that make the next deal faster.
What We're Looking For
-
5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end
-
Proven ability to run technical discovery with cross-functional stakeholders (supply chain, quality, logistics, IT) and translate requirements into solution designs
-
Track record owning solution designs from pre-sales through implementation and go-live
-
Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies
-
Proficiency delivering customer-tailored product demonstrations and handling technical objections in sales situations
-
Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows
-
Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, command/control platforms)
-
Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent)
-
Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus
-
Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a plus
Compensation & Benefits
Base salary range: $140,000 – $180,000 USD annually.
Location
On-site in Boston, Massachusetts, USA.