About the Role
This is a customer-facing technical role at an early-stage AI-powered SEO and content marketing platform, sitting at the intersection of product, engineering, and customer success. You'll be the primary point of contact for a portfolio of fast-growing startup clients, helping them unlock measurable growth outcomes through the platform. The role matters because client success is directly tied to product adoption and revenue growth.
What You'll Do
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Serve as the primary technical contact for clients, driving platform adoption and measurable growth outcomes.
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Translate client needs into clear technical requirements and coordinate with product and engineering teams to deliver solutions.
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Onboard and coach customers on best practices to help them optimize their marketing ROI.
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Monitor client success metrics and provide strategic recommendations to continuously improve results.
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Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure value realization.
What We're Looking For
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Experience working at a fast-growth startup with a demonstrable track record of delivering measurable wins.
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Hands-on familiarity with marketing automation tools, data workflows, and integrations (e.g., CRM, analytics, or SEO platforms).
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Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.
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Strong cross-functional communication skills — able to bridge technical and non-technical stakeholders effectively.
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Impeccable written and verbal communication skills for persuasive, clear client interactions.
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High technical aptitude; strong CS fundamentals or equivalent problem-solving capability is a plus.
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Comfortable operating independently in a fast-paced, ambiguous environment — no need for close direction.
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Background in marketing services or SEO is a plus.
Compensation & Benefits
Salary range: $90,000 – $122,000 USD annually. US work authorization is required; visa sponsorship is not available.
Location
On-site in SoHo, New York City. No remote option is available.