Client Care & Operations Manager
Comfort Keepers – Frisco & McKinney, TX
Full-Time | $68,000–$78,000 per year + Performance Bonus
Help Build Something Meaningful
Comfort Keepers is opening a new locally owned office serving Frisco and McKinney, and we're looking for an experienced Client Care & Operations Manager to join our founding team.
This is a unique opportunity to help build a premier home care agency from the ground up. You'll work directly with the owner, helping shape our culture, support our caregivers, deliver exceptional client experiences, and make a meaningful difference in the lives of seniors and their families.
If you're looking for more than "just another job" and want to grow with a company where your ideas and leadership matter, we'd love to meet you.
About Comfort Keepers
Comfort Keepers is one of the nation's leading providers of non-medical in-home care, helping seniors remain safe, independent, and engaged in the comfort of their own homes.
Our mission is simple:
Elevating the Human Spirit.
Position Summary
The Client Care & Operations Manager is a key member of our leadership team and plays an essential role in the daily operations of the agency. This position focuses on delivering exceptional client service, recruiting and supporting caregivers, coordinating schedules, and helping create an outstanding experience for both clients and employees.
As our agency grows, this position offers the opportunity to take on increasing leadership responsibilities.
What You'll Do
Client Care
- Build strong relationships with clients and their families
- Conduct client assessments and quality assurance visits
- Coordinate new client starts and ongoing care
- Help ensure an exceptional client experience
Caregiver Leadership
- Recruit, interview, and onboard caregivers
- Match caregivers with clients based on skills, personality, and availability
- Coach, support, and recognize caregivers
- Help build a positive, engaged workplace culture
Operations
- Coordinate caregiver schedules
- Help resolve scheduling challenges
- Maintain accurate client documentation
- Support compliance with company standards
- Work closely with the owner to improve processes as the agency grows
Qualifications
- Three or more years of experience in home care, home health, hospice, senior living, or healthcare operations
- Experience supervising, scheduling, recruiting, or coordinating caregivers or healthcare staff
- Outstanding communication and organizational skills
- Strong customer service mindset
- Ability to prioritize and solve problems in a fast-paced environment
- Proficiency with computers and technology
- Valid driver's license and reliable transportation
- Must successfully complete all required pre-employment screenings, including a background check.
What We Offer
- Performance bonus
- Paid time off and paid holidays
- Employer-paid dental insurance
- Employer-paid vision insurance
- Employer-paid basic life and accidental death & dismemberment (AD&D) insurance
- Mileage reimbursement
- Cell phone reimbursement
- Paid training and professional development
- Leadership development and career growth opportunities
- Supportive, family-oriented culture
- Opportunity to help build and grow a new Comfort Keepers office from the very beginning
Schedule
Full-time, Monday–Friday.
Why Join Comfort Keepers?
You'll be joining one of the most recognized and respected home care brands in the country while helping launch a brand-new office serving Frisco and McKinney.
You'll work directly with ownership, have the opportunity to influence how we grow, and help create a workplace where caregivers feel supported and clients receive exceptional care.
If you're passionate about serving seniors, leading caregivers, and helping build something meaningful, we'd love to hear from you.
Apply today and help us Elevate the Human Spirit.
Pay: $68,000.00 - $78,000.00 per year
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
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