Job Summary
We are seeking an experienced Salesforce professional with deep expertise in Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and Salesforce Industry Clouds to design and deliver scalable, end-to-end CRM, quoting, and industry-specific solutions. The role requires strong functional understanding, hands-on configuration and development skills, and experience working with complex enterprise business processes.
Key Responsibilities
Sales Cloud
Design and implement Lead-to-Opportunity processes
Configure Accounts, Contacts, Opportunities, Products, Price Books
Implement Sales Processes, Forecasting, Path, Automation (Flows)
Build dashboards and reports for sales performance and pipeline management
Service Cloud
Design End-to-End Case Management solutions
Configure Queues, Assignment Rules, Escalations, Entitlements & SLAs
Implement Omni-Channel, CTI, Live Chat, Email-to-Case, Web-to-Case
Customize Service Console, Macros, Knowledge, Quick Text
Enable Experience Cloud for customer/partner self-service portals
Revenue Cloud (CPQ & Billing)
Design and implement Salesforce CPQ solutions
Configure Products, Bundles, Options, and Product Rules
Implement Pricing Methods, Discount Schedules, and Approval Processes
Configure Quote Templates, Document Generation, and Contract Lifecycle
Integrate CPQ with Order Management, Billing, ERP, and Finance systems
Support Amendments, Renewals, Upgrades, and Subscriptions
Salesforce Industry Cloud
(One or more: Automotive, Communications, Financial Services, Health, Manufacturing)
Implement Industry Data Models & Objects
Configure OmniStudio (FlexCards, OmniScripts, DataRaptors)
Design industry-specific business flows and UI experiences
Customize Industry Consoles and Guided Processes
Integrate industry clouds with Sales, Service, and Revenue Cloud
Support industry APIs and standard integration patterns
Automation & Development
Build automation using Flows (Record-Triggered, Screen, Scheduled)
Develop custom logic using Apex, Triggers, Batch Apex
Build custom UI using Lightning Web Components (LWC)
Optimize performance, governor limits, and data model design
Integration & Architecture
Design integrations using REST/SOAP APIs, Platform Events, MuleSoft
Integrate Salesforce with ERP, Order Management, Billing, and external systems
Support SSO, OAuth, and enterprise security standards
Follow Salesforce reference architectures and best practices
Reporting, Analytics & AI
Build advanced Reports and Dashboards
Enable CRM Analytics for sales, service, and revenue insights
Support Einstein AI features (Lead Scoring, Opportunity Insights, Case Classification)
Deployment, Governance & Delivery
Manage deployments using SFDX, CI/CD pipelines, and Change Sets
Ensure data security, compliance, and audit readiness
Support UAT, production issues, and post-go-live enhancements
Provide documentation, knowledge transfer, and training
Required Skills & Qualifications
Strong hands-on experience with Sales Cloud & Service Cloud
Proven expertise in Salesforce CPQ / Revenue Cloud
Experience implementing at least one Salesforce Industry Cloud
Solid understanding of Salesforce security and data model
Strong stakeholder communication and solution design skills
Experience working in Agile/Scrum delivery models
Good to Have
Experience with Revenue Lifecycle Management (RLM)
Knowledge of Order Management & Billing
Exposure to Data Cloud & Agentforce
MuleSoft integration experience
Certifications (Preferred)
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce CPQ Specialist
Salesforce Industry Cloud Consultant (Automotive / FSC / Communications, etc.)
Salesforce Platform Developer I / II
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