Technical Account Engineer (MSP) – Infrastructure, Cloud & Projects

We are seeking a consultative and technically proficient Technical Account Engineer (MSP) to serve as the primary technical advisor and relationship lead for a portfolio of business clients.

Are you an experienced IT systems engineer or solutions consultant who thrives at the intersection of architecture, project execution, and strategic client advisory? If you enjoy translating complex business challenges into resilient cloud and infrastructure designs, driving end-to-end project cutovers, and serving as the trusted technical authority for business leaders, this role was built for you.

We bridge the gap between high-level consulting and real-world engineering. As our Technical Account Engineer (MSP), you will oversee the full lifecycle of client technology: from initial discovery, solution design, and SOW scoping, to hands-on project delivery, ongoing infrastructure roadmap reviews, and high-level escalation engineering. We back our team with direct leadership mentorship, company-paid certifications, and a culture that values engineering craftsmanship and ownership.

Key Responsibilities

1. Client Discovery & Pre-Sales Engineering

• Technical Discovery & Audits: Lead deep-dive architectural assessments to uncover client infrastructure bottlenecks, security gaps, and technical requirements.
• Solution Architecture: Design practical and secure solutions across Microsoft 365, Azure, Entra ID, hybrid networking, cybersecurity, disaster recovery, and virtualization.
• Scoping & Effort Estimation: Prepare accurate technical scopes, architectural diagrams, work breakdown structures, and resource/effort estimates for Statements of Work (SOWs).
• Client Presentations & Demos: Partner with Account Managers to present technical solutions, explain business ROI, and address client technical concerns.
• Sales Handoff: Own the formal technical handoff from sales into engineering delivery to guarantee scope fidelity and eliminate assumptions.

2. Strategic Technical Account Management

• Trusted Advisory: Act as the primary technical advisor for an assigned portfolio of US business clients.
• Health Reviews & Roadmapping: Conduct annual IT assessments, evaluating cloud security posture, hardware lifecycles, system performance, and more.
• Proactive Gap Remediation: Analyze recurring operational tickets to diagnose chronic IT issues, proposing technical solutions rather than temporary workarounds.
• Escalated Consultation: Advise clients and support teammates through urgent technical dilemmas, compliance changes, disaster scenarios, and business expansion needs.

3. Escalation & Support Engineering (L2/L3)

• High-Severity Troubleshooting: Serve as the escalation point for critical issues and complex infrastructure incidents.
• Technical Mentorship: Provide root-cause guidance and technical coaching to frontline support technicians.
• Remediation Plans: Engineer and deploy long-term technical remediation plans for root-cause issues uncovered during major incidents.
• Knowledge Management: Author, review, and curate internal knowledge base articles, standard operating guides, and technical baselines.

What We Are Looking For

• Relevant Experience: 3 to 5+ years of hands-on systems administration, technical account management, or solutions engineering experience, with solid exposure to Managed Service Provider (MSP) environments.
• Cloud & Hybrid Infrastructure: Deep working knowledge of Microsoft 365, Entra ID (Azure AD), Intune, Azure Virtual Desktop/IaaS, Windows Server environments, Active Directory, DNS/DHCP, and Group Policy.
• Networking & Security Acumen: Proven competency configuring firewalls (Fortinet, SonicWall, Ubiquiti, or Meraki), VLANs, site-to-site VPNs, endpoint detection and response (EDR), and backup/disaster recovery systems (Datto, Veeam, Acronis).
• Scoping & Delivery Discipline: Demonstrated track record scoping technical projects, building SOW effort estimations, and successfully executing clean cutovers with documented procedures.
• Executive-Level Communication: Flawless verbal and written English communication skills, with an ability to clearly convey technical risk and value to executive business owners and IT stakeholders alike.
• Remote Reliability: Dedicated home office located in NCR or nearby, equipped with high-speed, redundant internet connections and secondary power backup.
• Schedule & Setup: Comfortable working US business hours (8:00 AM – 5:00 PM CST / overnight in the Philippines) from a dedicated home office with reliable high-speed internet and power backup.

Nice to Have

• Prior experience working within a Managed Service Provider (MSP) environment or using RMM/PSA tools.
• Hands-on exposure to firewall configurations (Ubiquiti, Cisco, Fortinet), VLANs, VPNs, or tenant-to-tenant migrations.
• Foundational industry certifications (CompTIA Network+/Security+, Microsoft Certified: Fundamentals / Azure Administrator, or CCNA).
• Familiarity with centralized documentation platforms.

What Sets Us Apart?

• We believe in creating an environment where our team members can thrive both professionally and personally:
• Performance-Based Rewards: Monthly profit sharing and bonuses for high-performing team members.
• Continuous Learning: We invest in your professional growth with company-paid certifications and technical training.
• Collaborative Environment: Work with a team that values your input, respects your expertise, and supports your success.
• Remote Flexibility: Enjoy the freedom of working remotely from home while delivering high-value, impactful projects.

How to Apply

• If you are a consultative, technically strong IT professional who enjoys leading strategic client conversations and executing modern infrastructure projects, apply now!
• Subject Line Requirement: Submit your application and include the numbers (2029) in your email subject line. This helps us ensure you have read the complete job post.
• Resume/CV: Attach your updated CV with complete tenureship details (or provide a direct link to your CV). Applications submitted without a CV will not be considered.
• Must be in NCR or nearby location.

We look forward to hearing from you.

Job Type: Full-time

Pay: Php88,000.00 - Php126,000.00 per month

Benefits:

• Paid training
• Work from home

Application Question(s):

• Do you have Level 2 IT Engineer 1 year + Experience
• Do you have Project Management or Project Implementation Experience

Experience:

• progressive MSP, IT consulting firm, systems engineering: 2 years (Required)
• Hands-on Enterprise implementing solutions: 1 year (Required)

Location:

• National Capital Region (Required)

Work Location: Remote

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