Mô tả công việc:
(Mức lương: Đến 9 triệu VNĐ)* To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
- To develop a close and harmonious working relationship with housekeeping and all hotel departments.
- Attend training and meetings as required.
- To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Have a complete knowledge of hotel policies and procedures.
- Report health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.
- Ensure front desk is clean and tidy at all times.
- To perform check-in, check-out and cashiering for hotel guests.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Offer information and services where appropriate.
- Thank customers and invite our guests to return.
- Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
- Complete all shift duties as outlined on shift check list prior to the end of shift.
- Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
- Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
- Ensure float is maintained at a constant level as issued by accounting department.
- Carry out requests as directed by hotel management.
- Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
- Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- Mức lương cạnh tranh và thưởng hiệu suất hàng tháng.
- Chỉ làm 24 ngày công trong một kỳ lương.
- Hỗ trợ 02 bữa ăn trong một ca làm việc 8 tiếng.
- Được hưởng bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp theo quy định của phá luật.
- Nghỉ phép 14 ngày trong năm, cùng với các ngày nghỉ lễ theo luật định.
- Cơ hội tham gia các khóa đào tạo và phát triển nghề nghiệp để nâng cao kỹ năng và thăng tiến trong công việc.
- Môi trường làm việc thân thiện, chuyên nghiệp, với các hoạt động tập thể và sự kiện nội bộ thường xuyên.
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
- At least Bachelor degree in any field.
- New graduate who taken internship in related field or at least 1 year experience in front office.
- Good inter-personality skill and outgoing, friendly.
- Strong in English communication skill.
- Strong in problem solving skills, and execution of work.
Yêu cầu giới tính: Nữ
Ngành nghề: Dịch Vụ Khách Hàng,Du Lịch - Lữ Hành,Khách Sạn
Cao Đẳng
1 - 2 năm
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