Technical Support Specialist (m/f/d)
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Reach the decision-maker — $5About the role
**About Codesphere**
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Codesphere is a *Virtual Cloud Provider* from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi\-million European government tenders.
Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60\+ experts. Based in Karlsruhe and Munich and backed by top\-tier investors, we are chasing a bold vision.
**We’re scaling fast and would love for you to join us and grow alongside us**
**About the role**
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Codesphere builds complex cloud software in a disruptive way – and when partners and customers run into questions, you're the person who gets them unstuck. As our Technical Support Specialist, you own the support experience end\-to\-end: from first response to resolution, across technical and functional questions alike.
**What you'll drive**
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* You serve as the primary point of contact for partner and customer support requests – technical and functional * You manage and resolve incoming tickets with a focus on quality, speed, and clear communication * You identify recurring issues and feed them back into Product \& Engineering as structured insights * You maintain and improve support documentation, runbooks, and FAQs * You collaborate with Customer Solution Architects on complex escalations * You contribute to building a scalable support function as Codesphere grows
**What makes you a great fit**
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* 3–5 years of experience in a technical support, customer success, or solutions role in a SaaS or cloud environment * Solid understanding of cloud infrastructure, containers, or developer tooling * Structured, calm, and communicative under pressure – you know how to manage expectations while working on a fix * Experience with support or service desk tooling (e.g. Zendesk, Jira Service Management, or similar) * Fluent in German and English * Based near Karlsruhe or Munich, comfortable with a hybrid setup
**What's in it for you**
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* 32 days of paid time off – *30 regular vacation days plus Christmas Eve and New Year's Eve off* * Meal allowance – *up to 15 digital vouchers per month, adding up to over €100 net for you* * Flexibility – *hybrid work setup with mobile work options and flexibility around core hours* * Steep learning curve – *fast\-moving environment, real ownership, and a front\-row seat to scaling a company* * Job\-Rad – *lease a bike through us, tax\-free* * Gym access – *stay active on site (Karlsruhe office only)* * Employee events – *from team offsites to regular get\-togethers* * Company pension scheme – *company\-supported pension to set you up for later* * Great public transport links – *both offices are within walking distance of tram and metro stops*
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