- Provide application support and resolve incidents within SLA.
- Troubleshoot issues, perform root cause analysis, and implement preventive solutions.
- Manage incidents, problems, and changes following ITIL processes.
- Support application releases, DR/BCM activities, and capacity planning.
- Collaborate with development and infrastructure teams to ensure system stability.
- 6+ years of application support or production support experience in Banking or Financial Services.
- Strong knowledge of Finance, Risk, Accounting, and Regulatory Reporting.
- Hands-on experience with Oracle/MS SQL, Unix/Linux, Control-M, Shell Scripting, SAP GL, Ray, Basel, and Moody’s RiskAuthority.
- Experience with database querying, batch scheduling, and application monitoring.
- Familiarity with ITIL Incident, Problem, and Change Management.
Pay: Up to RM15,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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