Job Description
Join our team as a Provider Lead and play a key role in building, supporting and optimising our healthcare provider network. This role is ideal for a relationship-focused professional who enjoys stakeholder engagement, account management, problem-solving, and driving continuous improvement.
Key Responsibilities
- Lead the onboarding, maintenance, and optimisation of the provider network.
- Develop and manage relationships with key providers and stakeholders.
- Conduct provider performance reviews and identify improvement opportunities.
- Provide training and support on products, services, and digital platforms.
- Manage provider and customer escalations and ensure timely resolution.
- Maintain provider records, reports, and network data.
- Gather feedback from providers and customers to enhance service delivery.
- Support provider strategy initiatives and continuous improvement projects.
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