SailPoint Support Engineer (IdentityIQ)
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**Hiring:** Cybersecurity Experts !! SailPoint Support Engineer (IdentityIQ) \| Bangalore **Location:** Bangalore (Relocation accepted) **Work Mode:** 100% Onsite (No WFH) **️ Work Environment:** Secure "Clean Room" setup (24/7 rotational shifts) Role: SailPoint Support Engineer (Level A / SA) We are looking for experienced professionals to support SailPoint IdentityIQ in a high\-security, enterprise environment. ✅ Key Responsibilities Support SailPoint IdentityIQ operations (L2/L3 support)
**Manage and troubleshoot:**
Account aggregation processes Provisioning workflows Access certifications Role\-Based Access Control (RBAC) Monitor logs and diagnose system\-level failures Handle incidents, problems, and changes following ITIL processes Coordinate with cross\-functional teams in a 24/7 support model Required Skills 3\+ years of experience in SailPoint IdentityIQ support Strong understanding of IAM concepts and workflows Experience with ITIL processes (Incident, Problem, Change) Hands\-on troubleshooting and log analysis skills ⭐ Preferred Qualifications Experience supporting large enterprise IAM environments Familiarity with ServiceNow/JIRA or similar ticketing tools Experience in regulated / high\-security environments Soft Skills Strong ownership and accountability Ability to stay calm under incident pressure Excellent communication skills (written \& verbal) Detail\-oriented with strong documentation discipline Collaborative and service\-focused mindset ️ Important Notes Work from office is mandatory (No WFH) Role requires working in a secure ODC (Clean Room) Must be flexible for 24/7 rotational shifts
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