Job Summary
As an Account Executive, you’ll build strong client relationships and support sales from the first conversation through ongoing service. You’ll connect with customers by phone and in writing, understand their needs, and coordinate clear, timely follow-up. Your impact: By pairing responsive customer support with thoughtful problem-solving, you help clients get answers and move forward with confidence.
Duties
- Make outbound calls and handle inbound customer inquiries with professional phone etiquette.
- Identify client needs, explain relevant products or services, and support sales conversations.
- Provide customer service and client services, resolving routine issues or directing complex requests to the right team.
- Maintain accurate records through data entry, typing, and Microsoft Office tools; review information for accuracy.
- Communicate with clients and colleagues, organize follow-ups, and use analysis skills to identify next steps.
Qualifications
- Strong communication skills, writing skills, organizational skills, and customer service problem-solving ability.
- English proficiency required; bilingual or multilingual abilities are welcome.
- Customer service, customer support, client communication, and phone communication experience are valuable; call center experience is a plus.
- Technical proficiency and computer skills, including familiarity with Microsoft Office; accurate typing and data entry are important.
- Sales experience is helpful. Cash handling experience is also welcome.
Pay: $63,100.00 - $80,000.00 per year
Benefits:
- 401(k)
- 403(b)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Work Location: Remote
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