Company Overview
At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community.
Essential Duties
Responsible for supporting and optimizing deposit related core banking systems, digital channels, and operational workflows. Serves as the subject matter expert for deposit system functionality, collaborates with system vendors, and leads or contributes to operational projects to ensure system configuration meets business, regulatory, and customer needs of which the following are illustrative.
- Serve as SME for deposit modules within core banking systems
- Configure and maintain deposit account products, parameters, and system specifications.
- Administers BPM workflows including builds, testing, and optimizations.
- Performs root cause analysis and system troubleshooting
- Leads or participates in product rollouts and digital banking enhancements.
- Reviews, tests, and validates upgrades and specification changes.
- Ensures system documentation and communication of changes.
- Participate in post implementation verification.
- Act as the primary liaison between Deposit Operations and the core banking provider.
- Oversees support tickets, escalations, and enhancement requests.
- Assist with software installation, configuration inquiries, and improvement communications
- Manages or participates in projects, conversions, and process improvements.
- Develops requirements, test plans, and process flows.
- Provides post launch project support.
- Ensures regulatory and audit compliance for system configurations.
- Supports documentation, procedures, and change management processes.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
As part of our commitment to serving the local market, team members are encouraged to actively participate in bank-sponsored community events and volunteer initiatives.
Basic Qualifications
Education/Training: A high school diploma or equivalent; specialized deposit operations education/training; technical training related to banking systems.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; proficient keyboarding and technology skills; strong analytical skills, problem solving skills, technical proficiency with banking platforms, core systems and digital banking apps; ability to translate business needs into system functionality.
Experience: A minimum of three (3) years in deposit operations, banking systems support, or business analysis. Experience with Fiserv Premier and BPM strongly preferred.
General Responsibilities
Responsible for analyzing, configuring, and supporting deposit operations systems; administering BPM workflows; coordinating with Fiserv; implementing new products; leading or supporting projects; and serving as system subject matter expert.
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