Customer Service (Representative) | CSR
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Reach the decision-maker — $5About the role
Connect Chemicals is an owner\-managed company with more than 25 years of experience in the production and distribution of specialty chemicals. With over 360 employees at our headquarters in Germany and in our subsidiaries across Europe, North America, and Asia, we market a high\-quality portfolio of products and services.
What sets us apart? A family\-oriented corporate culture built on trust, reliability, and genuine appreciation. We support individual development and place great value on strong teamwork, because our employees are the key to our long\-term success.
We have an exciting opportunity to join our global sales team as:
**Customer Service (Representative) \| CSR**
**Your Responsibilities:**
* Manage and support relationships with existing customers, ensuring a high level of service and responsiveness * Coordinate and process purchase and sales orders, ensuring accurate and timely execution * Plan and arrange customer deliveries from available inventory * Coordinate warehouse operations and manage ISO tank deliveries in collaboration with logistics partners * Prepare and manage customer invoicing activities, ensuring accuracy and compliance * Act as a key liaison between customers, internal teams, marketing and organizing trade shows * Co\-lead and facilitate monthly team meetings, ensuring effective communication and alignment on priorities and objectives * Compile, analyze, and prepare data and reports for quarterly business reviews with the Sales Manager * Provide operational and administrative support to the Sales Manager, including the coordination of product samples
**Your Profile:**
* Completed degree (bachelor’s or master’s degree) * Ideally, experience in the chemical industry and in a sales\-related environment * Strong customer focus, with excellent decision\-making and execution skills * Structured, independent, and goal\-oriented way of working * Enjoys communication and active collaboration with customers and suppliers * Good written and spoken English skills * Proficient in Microsoft Office; experience with ERP systems is an advantage (e.g., Microsoft Dynamics 365 Business Central (BC))
**Our Benefits:**
* Be part of a dynamic and innovative company * Opportunity to work with a passionate team and influential industry partners * Competitive salary and benefits package * A company culture that values balance; even in a fast\-paced environment, real work life balance is possible * A motivated, collaborative team where true team spirit is part of everyday work
Do you value variety in your work, think beyond the obvious, and enjoy collaborating across teams? Even if you don’t meet every single requirement in our job description: if you’re excited about making an impact with us, we’d love to hear from you.
Please send your application documents, including your salary expectations, to our President:to: Keith.Bernard@connectchemicals.com
**Connect Chemicals USA LLC**
219 Roswell Street, Suite 250
Alpharetta, GA 30009
***Please note:*** *We do not accept unsolicited approaches from recruiters or staffing agencies. Only direct applications will be considered. Any recruiter or agency inquiries will be ignored.*
### **Keith Bernard**
President Phone: Contact:
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