We're Hiring: Operations Manager
Core Group Company (CGC)
Location: Remote (Philippines)
Employment Type: Full-Time Contractor (40 hrs/week)
Work Schedule: 3rd Shift - U.S. Night Hours (approx. 10 PM - 7 AM PHT)
Compensation: P700 - P1,000 per hour (based on experience)
Industry: Technology Consulting / ERP Implementation / Business Solutions
About Core Group Company
Core Group Company (CGC) is a U.S.-based technology consulting firm specializing in ERP implementation, business process optimization, software development, and technology solutions. We help businesses streamline operations, improve efficiency, and maximize the value of their technology investments.
As we continue to grow, we're looking for an experienced Operations Manager who can bring structure, accountability, and operational excellence to our team.
About the Role
We are seeking a proactive, organized, and results-driven Operations Manager to oversee daily operations, coordinate project delivery, manage resources, support our sales team, and ensure smooth collaboration across teams.
This is a 3rd shift, full-time role designed to cover U.S. business hours from the Philippines. You will work closely with executive leadership, our Account Executive, project teams, functional consultants, and developers to ensure operational priorities are clearly defined, projects remain on track, and commitments are consistently followed through.
The ideal candidate brings strong experience in operations management, project coordination, team leadership, sales operations support, and process improvement preferably within a technology consulting, software development, or ERP implementation environment.
This is a hands-on role requiring someone who can manage multiple priorities, maintain operational visibility, and drive continuous improvement.
Key Responsibilities
Operations & Team Management
- Facilitate daily operational standup meetings and monitor progress, priorities, and blockers.
- Coordinate with team leads, developers, and functional consultants to ensure timely execution.
- Monitor team workloads, resource utilization, capacity, and availability.
- Identify operational challenges, escalate blockers, and coordinate solutions.
- Ensure accountability for assigned tasks, deadlines, and commitments.
- Maintain established operating procedures and recurring meeting schedules.
Project & Task Management
- Create, assign, and track tasks in Jira; maintain project boards and status updates.
- Coordinate project schedules, milestones, dependencies, and deliverables.
- Identify overdue tasks, delivery risks, and resource constraints.
- Convert meeting action items and leadership directives into actionable Jira tickets.
- Support setup and coordination of new client engagements.
Client Coordination & Communication
- Coordinate client meetings and prepare Minutes of Meeting (MoM) documentation.
- Track client commitments and ensure follow-through.
- Collaborate with account management and technical teams on client requirements.
- Escalate unresolved client issues to leadership.
Sales Operations Support (~25-30% of role)
Keep the Odoo CRM pipeline current * - opportunity stages, next activities, and notes after each sales call.
- Schedule discovery and follow-up calls; send confirmations and reminders to prospects.
- Prepare proposal and SOW drafts from CGC templates for the Account Executive to finalize.
- Post call summaries and update opportunities after recorded sales calls.
- Manage the lead nurture queue and flag stalled or overdue opportunities weekly.
Reporting & Performance Monitoring
- Prepare weekly operational reports, leadership meeting agendas, and project status summaries.
- Monitor key metrics including team utilization, capacity, and project performance.
- Track operational risks, outstanding deliverables, and improvement opportunities.
- Ensure recurring administrative reviews are completed accurately and on time.
Systems & Process Improvement
- Coordinate internal systems projects and operational improvement initiatives.
- Maintain and improve workflows across ERP, CRM, project management, and collaboration platforms.
- Monitor lead management and business automation workflows.
- Develop and maintain Standard Operating Procedures (SOPs).
- Coordinate Microsoft 365 license audits and administrative reviews.
Recruitment & Administrative Support
- Support recruitment activities including candidate tracking and interview coordination.
- Coordinate employee onboarding, Odoo profile setup, and system access requests.
- Maintain organizational charts and employee documentation.
- Monitor designated email accounts and handle recurring administrative tasks.
Qualifications
Required
- Bachelor's degree in Business Administration, Operations Management, Information Technology, or equivalent professional experience.
- At least 5 years of experience in operations management, project management, or service delivery.
- Experience coordinating remote teams and managing multiple projects simultaneously.
- Hands-on experience with Jira, Asana, Monday.com, or a similar project management tool.
- Experience with CRM, ERP, or business management systems.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal English communication skills.
- Experience developing SOPs and improving operational processes.
Experience supporting sales operations * - CRM pipeline hygiene, scheduling, lead nurturing, and proposal preparation.
- Experience with ERP systems; hands-on Odoo implementation experience (functional configuration, go-lives, or client training) is strongly preferred.
- Willingness to pursue and obtain Odoo Functional Consultant certification if not already certified.
- Willingness and availability to work 3rd shift - U.S. night hours (approx. 10 PM - 7 AM PHT).
Preferred
- Experience in technology consulting, software development, ERP implementation, or managed services.
- Hands-on Odoo ERP implementation experience (functional configuration, go-lives, or client training) this is a strong differentiator.
- Experience with Jira and Confluence.
- Knowledge of Microsoft 365, SharePoint, and collaboration tools.
- Experience monitoring team utilization, capacity, and operational KPIs.
- Experience with CRM automation and marketing automation tools (e.g., Odoo CRM / Marketing Automation).
- Familiarity with the Entrepreneurial Operating System (EOS).
- Odoo Functional Consultant certification, or active commitment to obtaining it within the first year.
What Success Looks Like
First 30 Days - Familiarization
- Understand CGC's organizational structure, active projects, sales pipeline, and operational processes.
- Become familiar with Odoo, Jira, Confluence, and Microsoft 365 workflows.
- Establish working relationships with leadership and team members.
First 60 Days - Operational Ownership
- Independently coordinate daily operations, standups, and project follow-ups.
- Own CRM hygiene and sales scheduling for the Account Executive.
- Maintain accurate task tracking, resource monitoring, and operational reporting.
- Identify opportunities to improve operational efficiency.
First 90 Days - Process Optimization
- Demonstrate consistent ownership of assigned operational responsibilities.
- Maintain clear visibility into project progress, resource availability, and business priorities.
- Implement approved improvements to workflows and processes.
Why Join Core Group Company?
- Work fully remotely with a U.S.-based technology consulting company.
- Collaborate with experienced professionals across business and technology functions.
- Gain exposure to ERP implementations, software development, sales operations, and business automation.
- Take on a role with meaningful responsibility and direct impact on company operations.
- Competitive hourly compensation: P700 - P1,000 per hour based on experience.
How to Apply
Interested candidates are encouraged to submit:
- An updated resume.
- A brief summary (3-5 sentences) of your most relevant operations management and sales support experience.
- Confirmation of your availability to work 3rd shift (approx. 10 PM - 7 AM PHT / 7 AM - 4 PM MT in winter, 8 AM - 5 PM MT in summer).
Join Core Group Company and help us build efficient, scalable, and results-driven operations.
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