We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.
Key Responsibilities:
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Phone contact with clients for credit management and debt recovery
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Active listening to clients’ situations and identification of sustainable payment solutions
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Negotiation of repayment plans and monitoring of agreed arrangements
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Management and updating of cases in internal systems
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Collaboration with the team to monitor open positions
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Maintaining a professional and empathetic approach even in sensitive situations
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Commercial training (commercial apprenticeship or equivalent qualification)
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Native German and good knowledge of English
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Excellent communication skills and strong customer listening abilities
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Aptitude for managing customer relationships over the phone
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Empathy, mediation skills, and solution-oriented mindset
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Attention to detail and organizational skills
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Team spirit and reliability
Ideal profile
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Young, motivated person eager to grow professionally
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Ability to remain calm and professional even in difficult conversations
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Team-oriented attitude and collaborative mindset
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