We are looking for a customer-focused and detail-oriented Customer Disputes & Fraud Specialist to join our team. In this role, you will play a key part in protecting our customers and ensuring the efficient handling of credit card disputes and fraud cases in a dynamic financial services environment.
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Receiving and handling customer complaints and credit card fraud cases, including initial assessment and prioritization.
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Processing dispute claims and fraud-related cases.
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Performing chargebacks in accordance with the regulations of the card schemes (VISA, Mastercard, Diners Club) and internal company policies.
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Advising cardholders on disputes, card misuse, and preventive security measures.
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Providing customer support by phone and in writing in German, French, English, and Italian.
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Carrying out various administrative tasks.
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Experience in credit cards, chargebacks, fraud management, or customer service is an advantage.
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Excellent language skills in German, French, English, and Italian (both spoken and written).
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Analytical, structured, accurate, and reliable working style.
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Strong customer orientation and excellent communication skills.
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Ability to work under pressure and enjoy working in a dynamic environment.
What do we offer?
Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
Numerous benefits and incentives
Well-being, motivational and team-building activities
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